Patient’s Rights

Learn about your rights as a patient.

To receive the best care, you should know your rights and responsibilities as a patient using our pharmacy services.

Your Rights

You have the right to:
Choose your pharmacy service provider.
Get the right care in a professional and respectful way, no matter your age, gender, race, religion, background, or abilities.
Be treated with kindness, respect, and fairness by all pharmacy staff.
Help create a care plan that meets your needs, including pain management.
Get clear information about your treatment, including other options, risks, and costs.
Share concerns or suggest changes to your care without fear of being treated unfairly.
Receive care that follows your healthcare plan in a timely and professional manner.
Keep your health information private, except when required by law.
Know the names and roles of the pharmacy staff helping you.
Get updates on any changes to your treatment plan.
Stop or change pharmacy services at any time.

As a patient you should:
Give honest and complete information about your medical history.
Follow your care plan and let the pharmacy know if you need to cancel an appointment.
Be involved in decisions about your care.
Ask questions if you don’t understand your treatment plan.
Tell your doctor or pharmacist about any side effects or problems.
Treat pharmacy staff with kindness and respect.
Submit any necessary forms as required by law.