Patient’s Rights

Learn about your rights as a patient.

To ensure the best possible care, as a patient receiving our specialized pharmacy services, you must know and understand your roles, rights, and responsibilities inherent to your own healthcare.

You have the right…

To select a pharmaceutical services provider of your choice.
To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, physical or mental disability.
To be treated with friendliness, courtesy, and respect by each and every individual representing our Pharmacy, who provides treatment services for you and not subjected to neglect and abuse, be it physical or mental.
To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including pain management.
To receive adequate information with your informed consent to commence with our services, the continuation of services, the transfer of services to another health care provider, or the termination of services.
To express concerns, grievances, or recommend modifications to your pharmacy services, without fear of discrimination or reprisal.
To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatments, or healthcare plans.
To receive treatment and services within the scope of your healthcare plan, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures, and charges.
To request and receive data regarding treatment, services, or costs thereof privately and with confidentiality.
To be given information as it relates to the uses and disclosures of your Protected Health Information (PHI) or your plan of care.
To have your healthcare plan remain private and confidential, except as required and permitted by law.
To identify the staff member of the pharmacy and their job title and to speak with a supervisor if the staff member if requested.
Receive administrative information regarding changes in or termination of the patient management program.
Decline participation, revoke consent, or dis-enroll pharmacy services at any point in time.

Patient's Responsibilities

To provide accurate and complete information regarding your past and present medical history.
To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments.
To participate in a decision, development, and updating about your custom care plan.
To communicate whether you clearly comprehend the course of treatment and care plan.
To comply with the plan of care and clinical instructions.
To accept responsibility for your actions if refusing treatment or not complying with the prescribed treatment and services.
To respect the rights of the Pharmacy’s personnel.
To notify your physician and the pharmacy personnel of any potential side effects and/or complications.
Submit any forms that are necessary to participate in the pharmacy program, to the extent required by law.

Specialty Pharmacy

Patient’s Rights

You have the right…

Patient's Responsibilities

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