Patient Rights & Responsibilities

To ensure the finest care possible, as a Patient receiving our Specialty Pharmacy Services, you should understand your role, rights, and responsibilities involved in your own plan of care.

Patient Rights

• To select a pharmaceutical services provider of your choice.
• Have personal health information shared with the patient management program only in accordance with state and federal laws.
• Speak to a health professional.
• Receive information about the patient management program.
• To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, physical or mental disability.
• To be treated with friendliness, courtesy, and respect by each and every individual representing our Pharmacy, who provides treatment services for you; and not subjected to neglect and abuse, be it physical or mental.
• To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including pain management.
• To receive adequate information with your informed consent to commence with our services, the continuation of services, the transfer of services to another health care provider, or the termination of services.
• To express concerns, grievances, or recommend modifications to your pharmacy services, without fear of discrimination or reprisal.
• To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatments, or healthcare plans.
• To receive treatment and services within the scope of your healthcare plan, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures, and charges.
• To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially.
• To be given information as it relates to the uses and disclosure of your Protected Health Information (PHI) or your plan of care.
• To have your healthcare plan remain private and confidential excepts as required and permitted by law.
• Identify the staff member of the pharmacy and their job title, and speak with a supervisor of the staff member if requested.
• Receive administrative information regarding changes in or termination of the patient management program.
• Decline participation, revoke consent, or disenroll pharmacy services at any point in time.

Patient Responsibilities

• To provide accurate and complete information regarding your past and present medical history.
• Give accurate clinical and contact information and notify the patient management of changes in this information.
• Notify the treating prescriber of their participation in the patient management program.
• To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments.
• To participate in decisions, development, and updates about your action plan.
• To communicate whether you clearly comprehend the course of treatment and plan of care.
• To comply with the plan of care and clinical instructions.
• To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services.
• To respect the rights of the Pharmacy's personnel.
• To notify your physician and the pharmacy personnel of any potential side effects and/or complications.
• Submit any forms that are necessary to participate in the pharmacy program, to the extent required by law.